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| Our client, a Fortune 1000 technology firm is building a state of the art Global Inside Sales Organization in Miami and we are looking for sharp, motivated salespeople that are eager to grow a rewarding career. |
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The transactional agent is responsible for the close of sale on a single contact or limited contacts via phone and email.
Primary Responsibilities:
- Answer campaign specific inbound calls, emails and www leads, capture information in sales force dot com and other tools
- Outbound campaigns to prospect lists, embedded base lists, etc.
- Assess customer needs, sell solution & qualify for other opportunities/products/needs
- Transfer customer upstream through phone or salesforce.com upon qualified opportunity
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Qualifications and Requirements:
- Bachelors Degree (Business Administration or other related disciplines) strongly preferred
- Minimum of 1 to 2 years of work experience
- High level of commitment to exceptional performance and relationship management
- Strong written and verbal communication skills
- Strong problem solving, organizational and interpersonal skills
- Ability to work both individually and in a team environment
- Self-motivated “driver” with the ability to work in a fast paced and constantly changing environment
- Proficiency in MS Office tools – Outlook, Word, Excel
Expectations:
- Successfully complete Transactional Agent Training Program
- Call Center Metrics : Offered, Answered, Abandoned, Speed, Handle Time, Outbound Call Metrics
- Lead Metrics: Revenue, Transactions, Quotes, Opportunities, Discounting, Product Penetration
- Key Ratios: Close Rate, Revenue/Transaction, Margin Percentage (Discount %), Opportunity ID Rate
- Transfer Metrics: Opportunity ID Rate by Type, Upstream Close Rates & Revenue, Accuracy of ID
- Customer Experience Metrics: Satisfaction, Accuracy of Information, Accuracy of Transfer
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